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Neomart Refund & Return Policy

Neomart — a brand of Neoforte Techplat Private Limited
Effective Date: 15/04/2025

At Neomart, a brand of Neoforte Techplat Private Limited, we are committed to providing you with fresh, high-quality products and a reliable shopping experience. However, due to the perishable nature of many of our food items, we follow a strict no return and no refund policy for unwanted or mistakenly ordered products.

Your satisfaction is our priority. If you receive a damaged or incorrect product, we will make it right.

We Offer Replacements for the Following Situations:

✅ Damaged Items

If your product arrives damaged during shipping, please contact us within 48 hours of delivery. We’ll arrange a free replacement at no additional cost.

✅ Incorrect Products

If you receive a different product than the one you ordered, notify us within 48 hours. We will promptly send the correct product and arrange to collect the incorrect item.

Eligibility Requirements for Replacement

To qualify for a replacement:

  • You must report the issue within 48 hours of delivery.
  • You must provide clear photographic or video evidence of the damaged or incorrect product.
  • The product should be unused and in its original packaging (where applicable).

Exceptions (Non-Returnable Items)

We do not accept returns or provide refunds for the following:

  • Products delivered in good condition as per the order
  • Items reported after the 48-hour window
  • Products that have been opened, used, or tampered with
  • Items without sufficient proof of damage or error

How to Contact Neomart

📧 Email: info@neoforte.org
📱 WhatsApp: +91-9319594732

When contacting us, please include:

  • Your order number
  • Description of the issue
  • Clear photos or videos of the product and packaging

Processing Time

Once your claim is reviewed and approved:

  • Replacements are typically dispatched within 3–5 business days.
  • You’ll receive tracking information as soon as the replacement ships.

Abuse of Policy

To ensure fair usage of this policy:

  • Neoforte Techplat Private Limited reserves the right to refuse replacements in cases of suspicious, repeated, or excessive claims.
  • Any misuse of the replacement system may result in future orders being canceled or denied.

We value your trust and appreciate your understanding. Neomart is committed to delivering quality products and reliable service. If you have any concerns, we are just a message away!

Refund & Cancellation Policy

✅ Order

  • Customers can cancel their order/subscription within 24 hours of purchase, provided the service/product has not already been processed, activated, or delivered.
  • To request a cancellation, please contact us at info@neoforte.org
    with your order details.

✅ Refunds

  • Eligible refunds will be processed to the original payment method within 7–10 working days after approval.

✅Non-Refundable Cases

  • Services already rendered/used.
  • Digital products once downloaded/accessed.
  • Customized or personalized services.

✅Non-Refundable Cases

  • Fees paid for setup, convenience charges, or third-party gateway fees may be non-refundable.
  • No refund will be issued if the request is made after the 24-hour cancellation window.

✅Partial Refunds

  • In certain cases (e.g., partial service usage), refunds may be issued on a pro-rated basis at our discretion.

✅Policy Updates

  • We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page.